HELP CENTER

You can easily start and end your charging process by logging into your user account and selecting a charging station via the Şarjpark mobile app. The app provides real-time information about the charging process.

You can see the location and status of the charging stations closest to you using the Şarjpark mobile app or the map tool on our website. You can also access detailed information about the stations.

You can view all your past charging transactions and access their details from the 'Past Transactions' section of the application.

Charging times vary depending on your vehicle model and battery capacity. Typically, you can charge your vehicle to 80% in approximately 30 minutes at our DC fast charging stations. AC charging stations may take longer.

Şarjpark offers both AC (Alternating Current) and DC (Direct Current) charging stations. AC charging generally requires less power and takes longer to complete, while DC charging provides higher power and faster charging.

Yes, Şarjpark charging stations are protected against water and weather conditions. All necessary precautions have been taken to prevent any safety risks that may arise during charging.

Yes, it's best to unplug the charger once your battery is fully charged. This helps preserve the health of your battery and keeps the dock available for other users.

It's not always necessary to charge the battery to 100% capacity. Many electric vehicle manufacturers recommend charging between 80% and 90% to extend battery life. You can find more detailed information from your vehicle manufacturer.

To download the Şarjpark app to your smartphone or tablet, visit the Apple App Store or Google Play Store. You can find our app by searching for "Şarjpark" in the app store and download it to your device for free. Once the download and installation are complete, open the app, complete the necessary registration, and start using it immediately.

Yes, the security of your credit card information in the Şarjpark app is of the utmost importance to us. Your credit card information is stored by Masterpass, a secure payment infrastructure. Masterpass is protected by the latest security protocols and encryption standards, so you can be assured of the security of your payment information. Our app utilizes Masterpass's advanced security measures to securely process user payment information, and this information is not shared with third parties.

Billing for your Şarjpark charging services can be easily completed through your user account. You can view the details of your charging transactions and download related invoices from your user panel in our app or on our website. If you want to forward your invoice to a corporate or other billing address, you can edit this information in your account settings. Additionally, if you have any questions or special requests regarding any invoices, please contact our customer service team.

At Şarjpark, we place great importance on expanding our business partnership and collaboration opportunities. Our partnership opportunities and details will be published soon in our app and on our website. Interested businesses and potential partners can follow us for up-to-date information.

At Şarjpark, we're working on various management and charging solutions for electric vehicle fleets. Details about our fleet management services and how you can use them will be available in our app and on our website soon. Businesses interested in taking advantage of these services can follow us for the latest information.